TERMS AND CONDITIONS
INTRODUCTION This document (together with all the documents to which it refers) establishes the terms and conditions of use for this website (www.grizzlypooltables.eu) and the purchase of products on it (hereunder, the "Terms and Conditions").
Please read these Terms and Conditions, our Cookies Policy and our Privacy Policy (jointly, the "Data Protection Policies") carefully before using this website. By using this website or using it to place an order, you consent to abide by these Terms and Conditions and our Data Protection Policies. If you do not agree with all the Terms and Conditions and Data Protection Policies, you should not use this website.
If you have any questions about the Terms and Conditions or the Data Protection Policies you can contact us using our contact form. You may choose to formalise the contract in any of the languages in which the Terms and Conditions are available on this website.
OURDETAILS Products are sold through this website under the name Grizzly Pool Tables by the Billiardist Ltd Uk.
YOUR DETAILS AND VISITING THIS WEBSITE The personal information or data you provide about yourself will be processed as established in the Data Protection Policies. By using this website, you consent to said information and data being processed, and declare that all information or data you provide us is correct and true.
USE OF OUR WEBSITE By using this website and placing orders on it, you agree to: 1. Use this website for legally valid consultations or orders only. 2. Not place any false or fraudulent orders. If we have reasonable grounds for considering a placed order to be of this kind, we shall have the right to cancel it and inform the relevant authorities. 3. Provide your email address, postal address and/or other contact information truthfully and correctly. You also consent to our using this information to contact you if necessary (see our Privacy Policy). If you do not provide us will all the information we need, we will not be able to process your order. When placing an order through this website, you declare that you are over 18 years old and have the legal capacity to enter into contracts.
SERVICE AVAILABILITY The items offered through this website are only available for delivery in Spanish and Portuguese territory.
HOW TO PLACE AN ORDER To place an order, you must follow the online purchase procedure and click on "Authorise payment". You will then receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by email or mobile communications when your order is being delivered (the "Shipping Confirmation"). An electronic receipt with the details of your order will also be attached to the Shipping Confirmation (the “electronic receipt”).
PRODUCT AVAILABILITY All orders will be subject to the availability of the products. If problems should arise in supplying the products or if items are out of stock, we will refund the paid amount or offer and alternative of equivalent value.
TECHNICAL MEANS OF CORRECTING ERRORS If you see that an error was made in entering your personal information when registering as a user of this website, you can inform us via the contact us section or to Anthony directly on 0034 610515550. This website displays confirmation windows in several sections of the purchase process that do not allow you to continue with your order if the data in these sections was not provided correctly. Furthermore, this website offers the details of all of the items you’ve added to your basket during the purchase process, so that you can modify your order before making the payment. If you notice an error in your order after the payment has been processed, please contact customer service immediately at the telephone number or email address mentioned above, in order to correct the error.
DELIVERY Unless there are circumstances arising from customisation of the products, or unexpected or extraordinary circumstances occur, we will send you the order consisting of the product or products listed in each Shipping Confirmation within the time indicated on the website for the selected delivery method, and in any event, within the maximum period of 30 days from the date of the Order Confirmation. With regard to virtual gift cards, we will send them on the date indicated when placing the order. If, for some reason, we are not able to comply with the delivery date, we will inform you of such a circumstance and establish a new delivery date. Please note that we do not make home deliveries on Saturdays or Sundays, except in the case of the virtual gift card, which will be delivered on the date you specified. For the purposes of these Terms and Conditions, a “delivery” will be deemed completed or the order will be deemed “delivered” when you or a third party indicated by you has fully installed the complete usable product, accredited with the signature of receipt of the order at the delivery address specified. The virtual gift card will be understood to have been delivered as established in the Terms and Conditions for Use of the Gift Card, and in any case, on the date it was sent to the email address indicated.
UNSUCCESSFUL DELIVERIES If you are not going to be at the delivery location at the time of delivery, please contact us to arrange for the delivery to be made another day. If 30 days have passed since your order was available for delivery and the order could not be delivered for causes which cannot be attributed to us, we will understand that you wish to withdraw from the contract and we will consider it to be terminated. Due to the termination of the contract, we will refund a payment received from you, minus any labour costs incurred in the assembly and clothing of the table as requested by yourself. This is limited to €30 in a maximum of 14 days from the date we consider the contract to be terminated. Please note that the transport arising from the termination may incur an additional cost, and we will therefore have the right to charge you for the corresponding costs.
TRANSFER OF RISK AND OWNERSHIP Product risks shall be your responsibility from the moment of completed installation. You will acquire ownership of the products when we receive payment in full for all amounts owed in relation to said products, including shipping costs, or at the time of completed installation.
PRICE AND PAYMENT The prices on the website include IVA (when this tax applies), but include shipping fees. Prices may change at any time, but any such changes will not affect orders for which the Order Confirmation has already been sent. Once you have selected all of the items that you wish to purchase, the articles will appear in your basket and the next step will be to process the order and make the payment. To do so, you should follow the steps of the purchasing process, filling out or verifying the information at each step as necessary. Additionally, during the purchasing process and before making your payment, you will be able to modify the details of your order. You may refer to the detailed description of the purchasing process in the Purchasing Guide. Furthermore, if you are a registered user, a list of all the orders you have placed is available in the My Account section. You can pay with Visa, MasterCard, American Express or Affinity cards, or PayPal.
PURCHASINGASAGUEST This website also lets you shop as a guest. In this purchase mode, youwill be asked for only the basic information needed to process your order. After the purchase process is complete, youwill be given the option of registering as a user or continuing as a non-registered user. 15. IVA INVOICING In accordance with the provisions of article 68 of Law 37/1992, of 28 December, on the Value Added Tax, the delivery of the items will be understood to be in Spanish VAT applicable territory if the delivery address is in Spanish territory, except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the legally applicable rate at the time, depending on the specific item. VAT is not charged on deliveries to the Canary Islands, Ceuta and Melilla in accordance with Article 21 of Law 37/1992, without prejudice to the application of taxes and duties in accordance with the regulations of each of these territories. You expressly authorise us to issue the invoice in electronic format. However, at any time you can request a hard copy of your invoice, in which case we will issue and send you the invoice on paper.
RETURNPOLICY 16.1 Legal right to cancel the purchase Right to cancellation If you are entering into a contract as a consumer and user, you have the right to with draw from the contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from when you or a third party designated by you, other than the courier, came into material possession of the goods or if the goods that make up your order are delivered separately, within 14 calendar days from when you or a third party designated by you, other than the courier, came into material possession of the last item of the goods. To exercise your right of withdrawal, you must contact Anthony on 0034 610515550. In order to comply with the withdrawal deadline, it is sufficient that you communicate that you are exercising this right within the stipulated time period. Effects of cancellation If you decide to withdraw, we will refund all the payments received from you, excluding any clothing charges (as mentioned above) without any undue delay, and in any case, in a maximum of 14 days from the date on which you notified us of your decision to withdraw from this contract. We will carry out the reimbursement using the same payment method used for the initial transaction minus any transaction costs occurred from the 3rd party payment provider.
Contractual right to cancel. Cancellations can only be accepted up to the time that the items are in transit (transit; loaded into a recognised vehicle and the vehicles enroute). Not after.
A right to withdraw from the contract will apply only to products returned in the same condition as when you received them. Reimbursement will not be made if the product has been used to a greater extent than simply handling if the items have suffered any type of damage, and as such you should be careful with the item or items as long as they are in your possession. Please return the item using or including all of its original packaging, instructions, and any other documents it came with. You can return items to Calle Antonio Machado 16, Raices, Castrillon, Asturias
LIABILITY AND EXEMPTION FROM LIABILITY Unless expressly indicated otherwise in these Terms and Conditions, our liability in relation to any product acquired on our website is limited strictly to the purchase price of said product. However, unless there is a legal ruling to the contrary, we will not accept any liability for the following losses, regardless of their origin: loss of income or sales; loss of business; loss of earnings or loss of contracts; loss of anticipated savings; loss of data; and loss of management time or office hours. Due to the open nature of this website and the possibility of errors occurring in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained from this website, unless it is otherwise expressly established here.
GUARANTEES If you are entering a contract as a consumer or user, we offer guarantees on products sold on this website in the terms established by law for each type of product therefore responding to any lack of conformity if non-conformity becomes apparent within a period of one year after the product's delivery. . The products will be understood to comply with the contract if (i) they match our description and have the characteristics we presented on this website, (ii) they are suitable for the normal uses of products of the same type, and (iii) they offer the normal quality and features it would be reasonable to expect of a product of the same type. In this respect, if any of the products do not conform with the contract, you should bring it to our attention by following the process detailed in the aforementioned section and through any of the communication means destined for this purpose. The products we sell, especially handmade products, often present the characteristics of the natural materials used to make them. These characteristics, such as variations in grain, texture, knots or colour, will not be considered defects or flaws. On the contrary, they should be regarded as necessary and desirable. We select only products of the highest quality, but natural variations are unavoidable and should be accepted as part of the individual appearance of the product.
INDUSTRIAL ANDINTELLECTUAL PROPERTY You recognise and agree that all copyrights, registered brand names and other industrial and intellectual property rights over the material or content provided as part of this website belong to us or to the owners who have granted us a licence for their use. You can make use of said material solely in a way in which we or those who grant us the license for its use expressly allow. This will not prevent you from using this website as needed to copy information regarding your order or Contact information.
VIRUSES, PIRACY AND OTHER CYBER ATTACKS You may not make undue use of this website by intentionally introducing viruses, Trojans, worms, logic bombs, or any other technologically damaging or harmful program or material. You may not try to gain unauthorised access to this website, the server on which said website is hosted, or any server, computer, or database related to our website. You undertake to not attack this website through a denial-of-service attack or a distributed denial-of-service attack. Breaching this Clause may lead to offences as described in applicable legislation. We will inform the competent authorities of any breach of this norm and will cooperate with them to discover the attacker's identity. Also, anyone in breach of this Clause will immediately no longer be authorised to use this website. We are not responsible for any damage that may result from a denial of service attack, virus or any other program or technologically damaging material that may affect your computer, computer equipment, data or materials as a result of using this site or downloading content from it or those to which it redirects.
LINKS FROM OUR WEBSITE In the event our website contains links to other websites and third-party material, said links are facilitated for solely informative purposes, and we do not have any control over the content of said websites or materials. Therefore, we will accept no liability for any loss or damages arising from their use.
WRITTEN COMMUNICATION Applicable regulations require that the information or communications we send you be in writing. By using this website, you accept that most of our communications with you will be in electronic formats. We will contact you by email or provide information by publishing announcements on this website. For contractual purposes, you consent to using this electronic means of communication and you recognise that all contracts, notifications, information, and other communications we send you electronically comply with the legal requirement that they be inwriting. This does not affect your legal rights.
NOTIFICATIONS Any notifications you send us should preferably be sent through our contact form. In accordance with the above Clause 22 and unless otherwise stipulated, we may send you communications either to your email address or to the postal address provided when you place an order. The notifications will be understood to have been received and to have been issued correctly as soon as they are published on our website, 24 hours after sending you an email, or three days after the postmarked date of any letter. To prove that a notification has been issued it will be sufficient to prove, in the case of a letter, that it bore the correct address and correct stamp and was posted in a Post Office or post box, and in the case of an email, that it was sent to the email address specified by the recipient.
ASSIGNMENT OF RIGHTS AND OBLIGATIONS The contract is binding both for you and for us, as well as for our respective successors, grantees and assignees. You may not transmit, cede, pledge or transfer in any other way a contract or any of the rights or obligations arising from it without previously obtaining our consent in writing. We may transmit, cede, pledge, subcontract or transfer in any other way a contract or any of the rights or obligations arising from it at any time during the lifetime of the contract. To avoid any ambiguity, such transmissions, cessions, pledges or other transfers will not affect any of your legally recognised rights as a consumer, nor will they cancel, reduce or limit in any other way any explicit or tacit guarantees we may have given you.
EVENTS BEYOND OUR CONTROL We will accept no liability for any failure to comply or delay in complying with any contractual obligations if this should be due to events beyond our reasonable control ("Force Majeure"). Force Majeure includes any action, event, failure to act, omission or accident that is beyond our reasonable control, including but not limited to: 1. Strikes, lockouts and other events relating to labour disputes. 2. Civil unrest, uprising, invasion, terrorist threat or attack, war (declared or undeclared) or the threat of or preparations for war. 3. Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster. 4. Impossibility of using trains, boats, aircraft, motor transport or other means of transport, public or private. 5. Impossibility of using public or private telecommunications systems. 6. Acts, decrees, legislation, regulations or restrictions by any government or public authority. Our obligations will be understood to be suspended while the Force Majeure event is happening, and we will be allowed to extend the time in which our obligations must be fulfilled by a period as long as the duration of the Force Majeure event. We will use all reasonable means to bring the Force Majeure event to an end or find a solution that will let us fulfil our obligations despite the Force Majeure event.
WAIVER If we do not require you to comply strictly with your obligations arising from a contract or from these Terms and Conditions, or if we do not exercise the rights or take the actions to which we are entitled by virtue of such a contract or these Terms and Conditions, this will not mean that we waive or limit such rights or actions, nor does it exempt you from complying with such obligations. If we waive a specific right or action, this will not imply that we waive any other rights or actions arising from a contract or these Terms and Conditions. If we waive any of these Terms and Conditions or the rights or actions arising from a contract, this will not be legally effective, unless it is expressly established that this is a waiver, the waiver is formalised and you are informed inwriting, as established in the Notifications section above.
PARTIAL ANNULMENT Should any of these Conditions or any provision of a contract be declared null and void by a final decision issued by the corresponding authority, the remaining terms and conditions shall remain in effect without being affected by this declaration of nullity.
COMPLETE AGREEMENT These Terms and Conditions and any document that is expressly referenced herein constitute the full agreement between you and us with regard to the purpose thereof and they replace any other prior pact, agreement or promise made between you and us, whether verbally or inwriting. We both recognise that we have agreed on a contract without relying on any statement or promise made by the other party or which could be inferred from any statement or written text in the negotiations between both parties before the contract, except for that explicitly mentioned in these Terms and Conditions. Neither of us will be entitled to any action regarding any untrue verbal or written statement by the other party before the date of a contract (unless the untrue statement was made fraudulently) and the only action to which the other party will be entitled will be for a breach of the contract, as established in these Terms and Conditions.
OUR RIGHT TO MODIFY THESE TERMS AND CONDITIONS
We reserve the right to modify the Terms and Conditions. We will keep you informed of any substantial changes made thereto. These changes will not be retroactive and, barring possible exceptions depending on the specific case, they will take effect 30 days after they are published in the corresponding notice. If you do not agree with the changes made, we recommend you do not use our website.
APPLICABLE LEGISLATION AND JURISDICTION The use of our website and the contracts to purchase products through the website will be governed by Spanish law. Any dispute that arises because of or is related to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the Spanish courts. If you are entering into a contract as a consumer, nothing in this clause will affect the rights that as such are recognised by current legislation.
COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS We welcome your comments and suggestions. Please send us any comments and suggestions, as well as any questions, complaints or claims using our contact.
OUR WARRANTY. 10 year Warranty is for the purchase of full hydro-armoured products used on any table (tricoya and is limited to the wood and plastic ancilliaries; legs, adjustable feet, ball runners, pocket liners and cushion to top frame decorative trim. A. Exclusions which have a 1 year guarantee; the laminate bonding and laminate but limited to the structure and its deterioration not to its appearance. Cabinet corner extrusions appearance and toggle clips. The thread for the leg and adjustable foot bolt as well as the bolts themselves. The cloth is not covered under warranty and must be inspected at the time of installation as to its quality and consistency. Table levelling and slate trueness are not covered not are the cushion rubbers, the bonding to the cushion rebate and the cushion bolt connectors. Any parts that are handled or contacted by the equipment or accessories are not covered under this warranty.
